We hope that you will be happy with your purchase. Should you have a change of heart, you can cancel your order for any reason up to the point of it being dispatched and any payments made to us will be refunded in full. In addition we will, of course, honour your statutory rights – these are: you can return a product up to 14 days after you have received it – on condition this is in is in its original packing, is undamaged and you have proof of purchase. In this instance we will provide a full refund provided it is returned within 28 days of original purchase (having informed us by email within 14 days of purchase).
This does not apply to bespoke orders which cannot be returned/refunded once payment has been received.
For all queries relating to returns, please email firstname.lastname@example.org